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Shipping

Order Shipping

Phil’s Coins website orders will be shipped out using the US Postal Service unless otherwise stated (includes phone orders).  Any order that the total amount is $1000 or larger will be shipped with a signature required unless the customer requests that this service is removed in the “Customer Note” section during the check out process. If the customers purchase is below $1000 and the signature required service is desired please request it, at no additional charge, in the “Customer Note” section during the check out process. All orders below $100 will be charged $5 for shipping, while all other orders will be shipped free of charge.
 

Combining Orders

We would like to inform all of our customers at this time we are officially changing the policy on combining website order. In the past we have always tried to combine website orders and then recalculate the new shipping amount and refund the difference. But recently we have been overwhelmed by the number of orders that we have to combine which includes refunding money, unpacking and repacking orders, cancelling postage and modifying invoices. We have always strived to provide our customers with top level service, but we have seen a slowdown in order processing which has delayed other customers from receiving their orders as soon as possible. From now on we will be processing each order separately, if you have placed multiply orders into the system we may ship the orders together but we will no longer be modifying the invoices and refunding any overpayment on shipping. It is our hope that this change will allow us to process orders more efficiently and to reduce delays in order processing. Thank you for your continued business and we look forward to serving you in the future.

 

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