Sales/Returns Policy
Orders/Processing
Adding Items/Combing Orders
We would like to inform all of our customers at this time we are officially changing the policy on combining website orders. In the past we have always tried to combine website orders and then recalculate the new shipping amount and refund the difference. But recently we have been overwhelmed by the number of orders that we have to combine which includes refunding money, unpacking and repacking orders, cancelling postage and modifying invoices. We have always strived to provide our customers with top level service, but we have seen a slowdown in order processing which has delayed other customers from receiving their orders as soon as possible. From now on we will be processing each order separately, if you have placed multiply orders into the system we may ship the orders together but we will no longer be modifying the invoices and refunding any overpayment on shipping. It is our hope that this change will allow us to process orders more efficiently and to reduce delays in order processing. Thank you for your continued business and we look forward to serving you in the future.
Return Policy/Order Cancellation
General Policy
Please contact Phil’s Coins within 14 Days of the date the package is received to request an RMA number. Any packages returned without an RMA number will not be accepted (delivery of or signature for a package does not constitute acceptance of a return) and are not the responsibility of Phil’s Coins and its employees. Once we have received the items being returned we will process it and complete the return process. Most returns will be processed within 2 to 3 business days. Please do not contact Phil’s Coins about your returned items, unless you have not heard from Phil’s Coins after 10 business days from the date the items where shipped back.
Please send all returns to the below address:
Phil’s Coins
Attn: Return Department
RMA #
9344 West Central Ave
Wichita, KS 67212
Incorrect and Damaged Products
As a Phil's Coins customer, you are automatically included in our 100% Customer Satisfaction Guarantee. This guarantee provides you with the assurance that any products purchased that are either damaged or incorrect will be replaced or refunded for the full amount. Simply contact us with the issue and we will work with you to resolve any issues you may have (you must contact us within 14 days from the day that your package was received). To view products that this guarantee does not cover, please read our policies in the sections listed below: “Bullion Return Policy”, “Modern Coin Policy”, “Government Sealed Coin Sets Policy”.
Other Returns
If you would like to return a product that is not incorrect or damaged, Phil's Coins will still refund your purchase; however, the customer must pay for the shipping back to Phil's Coins along with a 15% restocking fee. Contact marks and toning do not qualify a coin to be considered as “damaged”. The decision to categorize a coin as “damaged” is under the discretion of a Phil's Coins grader.
Bullion Return Policy
The return policy on bullion related items is: once you have received your order number, the price is locked in for you and the transaction may not be canceled. If you wish to return these products, you may sell these items back to us based on the current market value; any deficit between the purchase price and our buy back price is you’re responsibility to pay. If your items are shipped before you contact us, then you will be responsible for the return postage to our store. Bullion related items are as follows, but are not limited, (Silver Bars & Rounds, 90% & 40% Coins Silver, War Nickels, Common Date Gold coins below Uncirculated condition).
Modern Coin Policy
Modern Certified Coins (All Coins from 1982 to present) that have been certified by PCGS or NGC will not be eligible for refunds nor exchanges. These coins have been certified by these third party grading services, and are guaranteed by them to be in the condition as advertised. However if the coin has a defect, such that it would prevent this coin for being certified at the date of sale, Phil’s Coins will exchange this coin, if one is available, otherwise we will issue you a full refund for this item.
Order Cancellation
If you wish to cancel an order that you placed online or by phone please notify us by phone as quickly as possible to give youself the best opportunity to cancel the order before it has left our facilities. Once the package has been accepted by the shipping company the order can still be cancelled but the shipping charge will not be refunded. If you do not notify Phil’s Coins that you wish to cancel the order before the package arrives at its final destination it will no longer be handled as a cancelled order and will fall under the return policy posted on this page.
Government Sealed Coin Sets Policy
Proof, Mint, Prestige and other sets that have been sealed by the government will generally not be included in the Incorrect and Damaged Products category. We will provide our customers with the best looking sets that we currently have in stock; however, the quality in terms of toning or dark spots are not in our control because these sets are government sealed at the U.S. Mint. When it comes to return shipping and other costs, we will take each item case by case to determine if there will be a 15% restocking fee. We also ask our customers to keep in mind that many of these sets have been owned by previous owners and some coin boxes will show ordinary use and exposure yet are still in normal condition for their age.
Custom Products
Custom Products include but are not limited to, year sets, birth sets, and individual proof coins. When a coin must be removed from an original government holder in order to fulfill a customer’s request that item will no longer be eligible for returns or exchanges. This policy is now in effect due to the fact that the item cannot be restored to its original condition, making the set unable to be sold as a set. We will still purchase the coins back from the customer based on the individual item’s current value.
Phone Orders
Phil’s Coins will gladly accept phone orders for items on and off the website, but since your information is transmitted via telephone and was not entered by the customer, any error in information may delay your order being processed. Also, since your order was not taken via the internet the products you order may or may not be available due to other orders being taken before your order is processed. If this occurs it will fall under the Terms of Service item #2.
Pre-Orders Terms and Services
Pre Ordered products will be limited to items that are not limited production products and we beleive we will be able to get from our suppliers without issues. Buyers for these pre ordered products will receive what quantity of that item first before being sold to other customers ether online or in store customers. Phil’s Coins will make every reasonable effort to fulfill these orders even in the event that we do not receive our orders from our normal supplier. That being said in the event that we do not get the product that we sold to the customer your order or parts of your order may be cancelled with a full refund of the purchase price.
Limitation of Liability
Under no circumstances will Phil’s Coins be held liable for any incidental, special or consequential damages arising out or related to this agreement. In the event Phil’s Coins is held liable for any damages arising out or related to this agreement, your sold and exclusive remedy will be the full refund of your purchase price without interest.
Terms of Service
1. Prices are subject to change without notice.
2. All items subject to prior sale.
3. All non-bullion items have a fourteen day return privilege. Coins removed from their holders are not returnable.
4. Bullion items are returnable subject to price adjustment due to market fluctuation and restocking fee.
5. We reserve the right to specify methods of payment for some items, or to require alternate forms of payment.
6. For bullion and other items which require payment by check, the payment must be postmarked by the next business day after the order date, and must be received within seven days. Otherwise we will not guarantee the purchase price.
7. The standard shipping and handling charge of $5.00 applies to all order under $100 in value, any order above that are free shipping. We ship using USPS service and orders over the amount of $500 have the option of adding a signature requested at not additonal charge.
8. All orders are shipped only to verified or credit card billing addresses.
9. Products purchased online that are no longer available due to a previous sale or error in listing will either be Canceled or Backordered as the discretion of Phil's Coins.
10. Unless we are directed otherwise, we will delete unavailable items from your order and ship all available items.
11. We reserve the right to limit quantities.
12. Kansas residents are subject to 7.5% sales tax on total cost of order including shipping, handling, and insurance charges an all non bullion items (Items that do not contain Silver, Gold or other precious metals only in that product).
13. The terms 'Common Date' and 'Mixed Dates' do not guarantee inclusion of any specific date, only that coins fall into specified date range. 'Mixed Dates' may contain duplicates. The term 'Different Dates' refers to lots that may contain coins minted during the same year but at different mints.
14. All Order placed with inaccurate information (Phone number, address, city or zip code) that can not be verified by the Phil's Coins staff will be cancelled and the funds returned. Prices on items purchased with incorrect information will not be guaranteed.